The antivirus seems to be stuck doing an update after installing myDevices.


The antivirus update does not have a progress bar, so it might appear to be locked up.

After the initial install of myDevices, it has to download a large file of updates, which is over 100 MB and may take a few minutes on slower connections.

Please give it time and it will finish. You can safely close the browser window and it will continue to download in the background.

Have more questions? Submit a request


Powered by Zendesk